Agents and MCP inside your product

Let customers ask about their data.

Which location had the most refunds? Why did this month's bill change? Give your agents access to the reporting data behind your application. Your team builds the tools and decides what customers can see.

How to connect a customer tool →

01 · The answer

Start with a question your customers already ask.

A customer asks which locations had the most refunds, then compares those refunds with revenue. The answer needs the right account, the right reporting period and a clear point in time for the data.

Which of my locations had the most refunds in March?

your productcustomer scope · acmeauthorized

eddyrefunds_by_location · March12 locations

Burnaby had the highest refund amount. These figures cover March, with source changes persisted through April 2, 10:00 UTC.

Compare that with March revenue.

eddyrevenue + refunds · alignedsame as-of time

The comparison uses the same customer scope and the same point in source persistence time.

Illustrative customer tools and reporting data. Your product defines access and the agent experience.

02 · The reporting data

The agent should use the dashboard's numbers.

Use the same models in both places. When comparing numbers, use the same account and period, and align the data to the same point in time. Your product decides how the customer's question becomes a query or tool call.

1 · askThe customer's questionWhich of my locations had the most refunds in March?

2 · check accessYour product's rulesCheck who is asking and which account they may see.

3 · get the dataThe dashboard's modelQuery the same reporting data, aligning inputs when the numbers need to agree.

4 · answerA number they can explainInclude the reporting period and how far the source data has updated.

See a correction change the report and agent answer →

03 · Access

Your product decides what the agent can do.

Your app checks the user's identity and permissions before letting a tool access their data. Model changes and other administrative tools belong to the developers you authorize.

Customer reports

Expose the reports customers need, with the same access rules as your application.

Model changes

Give developers and coding agents permission to change models. Development tools.

Actions

If an agent can take an action, use your app's APIs and approval rules for that action.

04 · Time

Say which data the answer includes.

A date picker chooses March. A correction saved in April can still change March's numbers. Show which source changes the answer includes. When comparing related reports, align them to the same point in time; newer changes may need to wait.

How time and alignment work →

05 · Connecting the tool

Choose how your tool gets the data.

Use MCP, HTTP or a Postgres client to query eddy. You can also push results to other systems. Your product chooses the reporting model and checks the customer's access before returning an answer.

Querying and delivering the results →

your product · example reporting tool

// Check access before querying this account's data.
const customer = await authorizeReporting(user);
const { rows } = await eddy.query(
  `select location, refunded from refunds_by_location
   where account_id = $1 and month = $2`,
  [customer.accountId, requestedMonth]
);
// Include the reporting period and source progress with the answer.

06 · Trying it

Test the questions your agent will receive.

Bring a few real customer questions. Check the answers, update delays, response times and cost on your own data, including the detailed questions customers may ask next.

We expect reads to be part of usage-based pricing. Agree the pilot price before starting.

Keep going

SaaS product teamsBetter customer reportsWork through slow loads, overnight updates and reporting costs.DevelopersConnect your productSet up sources and models, then query or push the results.The productFollow a change into the reportSee how models, corrections and customer answers fit together.

What would your customers ask?

Book a demo and bring one question you'd like your agent to answer.

Book a demo See the product